Just send the faulty unit back to us. We will make it as easy as possible for you. You can find everything you need here. Download the returns form, fill it in and send it to us with the device. If you have any questions, please contact us.
Returns from foreign countries outside the European Union must be coordinated with us in advance with respect to customs processing and the data relevant for customs. We cannot accept goods returned without the proper declarations or unfranked.