Just send the faulty unit back to us. We will make it as easy as possible for you. You can find everything you need here. Download the returns form, fill it in and send it to us with the device. If you have any questions, please contact us.
Phone: +49 6433 914598-88 Fax: +49 6433 914598-77 E-Mail: Service
Returns from foreign countries outside the EU must be coordinated with us in advance with respect to customs processing and the data relevant for customs. We cannot accept goods returned without the proper declarations or unfranked.